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Do your accountants have too high a client to staff ratio?
As a contractor or someone who is new to freelancing, you must ensure that your bookkeeping and accountancy tasks are amongst your top priorities – as contractor accountants we have all too often seen promising new start-ups fall into insolvency because they have neglected their books. On your path towards success, one of the most valuable things you can do is hire a reputable firm to help you ensure your finances are in order and that you remain on the correct side of tax law and never face a massive bill at the end of the year.
That said, it can be a huge disappointment to find out that the accountancy firm you have carefully selected is woefully understaffed. Long hold times on the phone, an inability to get ahold of your accountant or having your files bounced around between bookkeepers – these are all common problems that freelancers face when dealing with their accountant.
The underlying problem can often be simple – the firm’s ratio of clients to staff is simply too high. This might mean that they need to hire new associates, or maybe they need to expand their support team of receptionists, file clerks and customer service representatives. Either way, you will find that you are being neglected while they continue to bill you for substandard service.
Whenever you are in the process of selecting a new accountancy firm or even speaking with an independent bookkeeper, one of the first questions you need to ask is about their client to staff ratio – assess their answer and make sure that you will be given the support that you need.
Looking for accountants who truly value their clients?
Here at BI Accountancy we have a client to staff ratio which ensures that all the contractors and freelancers we work with receive the very best support and tailored advice.
If you currently feel like a number, experiencing long deals before you get a reply and are constantly speak to new people, get in touch and receive the service you deserve.